{
  "as_of": "2026-11-02T01:10:20.552Z",
  "vendor": {
    "id": "sendgrid",
    "name": "Twilio SendGrid",
    "type": "saas",
    "categories": [
      "transactional-email"
    ],
    "compliance": [
      "soc2",
      "gdpr"
    ]
  },
  "agent_friction": 45,
  "observability": {
    "dashboard": true,
    "metrics_api": true,
    "webhooks": true,
    "raw_export": true,
    "realtime": true,
    "retention_days": 30,
    "metrics_covered": [
      "delivered",
      "opened",
      "clicked",
      "bounced",
      "complained",
      "unsubscribed",
      "deferred"
    ],
    "notes": "Full event coverage via Event Webhook and Stats API; extended activity history is a paid add-on.",
    "evidence": [
      "https://docs.sendgrid.com/for-developers/tracking-events/event"
    ]
  },
  "plans": [
    {
      "id": "sendgrid-essentials-50k",
      "name": "Essentials",
      "base_price": 19.95,
      "billing_period": "month",
      "included_units": {
        "emails": 50000
      },
      "overages": [
        {
          "metric": "emails",
          "unit_size": 1000,
          "per_unit": 0.3
        }
      ],
      "contact_sales": false
    }
  ],
  "score": {
    "total": 82.85,
    "dimensions": [
      {
        "dimension": "fit",
        "value": 100,
        "weight": 0.25,
        "evidence": []
      },
      {
        "dimension": "cost",
        "value": 75.49,
        "weight": 0.2,
        "evidence": []
      },
      {
        "dimension": "integration",
        "value": 100,
        "weight": 0.2,
        "evidence": []
      },
      {
        "dimension": "agent_friction",
        "value": 45,
        "weight": 0.15,
        "evidence": [
          "https://docs.sendgrid.com/for-developers"
        ]
      },
      {
        "dimension": "health",
        "value": 75,
        "weight": 0.1,
        "evidence": []
      },
      {
        "dimension": "lock_in",
        "value": 85,
        "weight": 0.1,
        "evidence": []
      }
    ]
  },
  "costs": [
    {
      "volume": 3000,
      "monthly": 19.95
    },
    {
      "volume": 50000,
      "monthly": 19.95
    },
    {
      "volume": 1000000,
      "monthly": 304.95
    }
  ],
  "last_verified": "2026-11-01",
  "internet_unverified": {
    "sentiment_index": -30,
    "divergence": "we_rate_higher"
  }
}